You can cancel at any time: go to your account page and choose "Manage billing or cancel".
Premium continues until the end of the month you have already paid for, and no further payment is taken.
We do not refund part of a month after you cancel.
Deleting your account is different: it ends the subscription and your access immediately, with no refund for unused time.
2. The Three Month Pass
This is a single payment for 92 days. It does not renew, so there is nothing to cancel.
3. Your 14-day right to cancel
Free sessions are given as a trial, so that you can try FRCA Sim and decide whether it meets your needs before you pay. Because you can evaluate it this way first, we do not give refunds because you have changed your mind or decided it is not for you.
When you buy online you normally have 14 days to change your mind. Premium starts the moment you pay. At checkout you ask us to start it immediately and confirm you understand that you then lose that 14-day right. So once premium has started, the 14-day right no longer applies.
4. If something is wrong
If premium does not work as described, tell us at hello@frca-sim.co.uk. We will put it right. If we cannot do so within a reasonable time, we will refund you for the time you could not use it, or in full where it never worked for you.
If you were charged twice or charged in error, tell us and we will refund the payment made in error.
If we close your account when you have not broken the terms, or stop providing FRCA Sim, we will refund the unused part of what you have paid.
Nothing here affects your legal rights.
5. How refunds are paid
Refunds go back to the card or payment method you used, through Stripe, and usually arrive within 5 to 10 working days. When a Three Month Pass payment is refunded in full, premium from that payment ends at once.